Call Center Interview Questions and Answers for Experienced

Call Center Interview Questions and Answers for Experienced 

There is simple interview questions and answer for experienced .With the help these question and answer you can get easily job in call center at  higher positions .

1. Tell me about yourself ?

                  It is most common interview questions. There are some job interview questions that are guaranteed to come up in most.You can start your interview form your name.. and then tell about your age.. ...your education..,your family..,your  achievements and your hobbies.And you can close with this sentence"That is all about me".

2. Why do you want to work for our company ?

                          During my research, I discovered that your company really values training and ongoing learning for your employees, and as someone who loves to learn new things and be challenged, this is important to me. Your company is best company in the market. So I want to learning new thing in your company.

Sir, it is a great privilege for anyone to work in a reputed company like yours when I need about your company I found that my skills are matching your requirements, where I can showcase my technical skills to contribute to the company growth. 

This is the main reason so I want to work in your company.

3. What are your strengths and weaknesses?

               One of my greatest strengths is my ability to learn fast on the job and teach myself different skillets. And while I don’t have much experience in customer service, I think my ability to learn will help me overcome that obstacle quickly.

       Some examples of strengths you might mention include:

• Enthusiasm
• Trustworthiness
• Creativity
• Discipline
• Patience
• Respectfulness
• Determination
• Dedication
• Honesty
• Versatility

weaknesses 

• My weakness is I'm bit lazy about which I'm not interested.
• My weakness is a sort of English communication and I'm working on it to improve in coming days.
• My weakness is that I am a bit short tempered but of late I have been trying to manage my tempers and am doing quite well.
• I can trust easily on someone.
• I never get comfort until I complete the work.
• If someone lies I rebuked him on the face.
• I think too much but sometimes it proves for me better because with more thinking I get the solution of the problem.

4. Why do you want to work in a call center?

    I’m excited to work in a fast-paced environment that will challenge me to use all of my skills to solve problems and improve the customer experience. I love flexing my communication skills and interacting with customers.

call center helps to develop communication skills.call centers offers comprehensive training to prepare us for a challenging and rewarding career, ample opportunities for achievement and professional. 

5.How would you handle a call from an angry customer?

1. Don't Take It Personally

2. Be Reassuring

3. Be Empathetic

4. Come Back to the Facts

5. Proactively Provide Solutions

6. Allow the Customer to Be Angry

When you're angry, do you like it when someone cuts you off? Of course not, and your customers won't either. One of the most important steps you can take with angry customers is to allow them to be angry.

Saying things like, "I understand how you feel," and "That must be so frustrating" can help de-escalate the situation quickly.

6.Why did you leave your last position?

              This is one tricky question which must be answered carefully as it may seize you anytime. It is always good to answer in a positive tone. You can mention that the job role wasn’t challenging and appropriate to your skills. You can also mention that the workload was discontinuous and you spent most of the time idle. Another important advice is that you should never speak ill about your previous employer if so they may assume that you would do the same with them too.

7. How would you handle a call from a customer?

                                  This call center agent interview question’s answer will present yourself as to how you would interact with the customer. The answer must be that you would politely greet the customer and introduce yourself. You will then ask the customer that how you can help them and listen to the requirements of the customer. You will then find an appropriate solution for the customer and provide them. The final step would be to check if the customer is satisfied and also check if they need any help further.

8. Are you comfortable with night shifts?

                           This is a common question asked in all call center jobs because all multinational companies work for night shifts. Since this shift is where people need to work during the sleeping hours, candidates should think and answer in a positive manner.  

9. what is your salary expectations?

                    This  is the most important questions in any interview 

I would need to learn more about the specific duties required of this position, which I look forward to learning more about in this interview. However, I do understand that positions similar to this one pay in the range of $Ato $B in our region. With my experience, skills, and certifications, I would expect to receive something in the range of $X to $Y.