International Call Center Interview Questions and Answers

 International Call Center Interview Questions and Answers

There is simple interview questions and answer for International Call Center.With the help these question and answer you can get easily job in call center at  higher positions . 

These interview questions and answers are very important  for International Call Center

1. Tell me about yourself ?

                  It is most common interview questions. There are some job interview questions that are guaranteed to come up in most.You can start your interview form your name.. and then tell about your age.. ...your education..,your family..,your  achievements and your hobbies.And you can close with this sentence"That is all about me".

This type of questions and answers are asked all interview.  

 2.Why do you want to work at a Call Center? 
                      This is especially relevant if you have an engineering degree/diploma; recruiters may think that you are overqualified for a call center job. Your answer should emphasis the advantages of being in this industry - the chance to strengthen your communication skills and improve your personality, be part of a booming industry and enjoy the salary and perks that come with the job.

3.Why should we hire you?
                         You are being given the chance to show them you are a good match for the job. Think of two or three key qualities you have to offer that match those the employer is seeking. In this case, your energy, personality and people skills are especially relevant. 
You could say – “I've always been a people person, and feel confident about talking to someone I've never met over the phone. I have excellent communication skills and I also have the experience to stay focused in stressful situations. I'm confident I would be a great addition to your team.”

4.What are your strengths and weaknesses?
                  It's important to emphasis what you're good at, and minimize—but be truthful about—what you're not.
While dealing with the latter, select a trait and come up with a solution to overcome your weakness. For e.g., you could say – “I used to be a little disorganized but I have started keeping my own checklist which I regularly monitor, and that has helped me really improve my organisational skills.”
When it comes to your strengths, focus on skills acquired through education (computer, technical diplomas, etc) and portable skills (good with people, great planner). Personal traits -- being dependable, flexible, friendly, punctual and a team player -- should also be showcased here.

5.Are you comfortable handling customers on the phone?
          The answer has to be yes. If you can, cite instances of how you've successfully handled business calls in the past.

6.Are you comfortable working night shifts?
                 India is a key hub for offshore Call Center. Most of these Call Center have international clients from countries like the US, UK, Canada, Australia, etc that operate in a different time zone from India, which means the day and night cycle is different. When it's daytime in their countries, it's night here, and vice versa. Hence employees in Indian call centers have to work nights. So if you have any reservations about the night shift, this may not be the right career for you. Always answer this question with a yes. 
However, if you have any health condition that may be aggravated by shift work, do bring it up.

7.Where do you see yourself 5 years from now?
               To answer this question well, you need a plan that looks ahead to the end results you want to achieve. For e.g., if you are interviewing for a beginner's role, you can say – “I see myself in a management role in five years which would give me the opportunity to demonstrate my leadership skills. With dedicated hard work, I hope to grow both my career and the company.”

8.What are your salary expectations?

              If this is your first job, your response ought to be “as per company norms/industry standards”. To avoid any awkwardness if you're asked to quote a salary number, find out what the pay scales are by checking the Monster Salary Index. If you have previous experience in the field, consider asking for a 20-30% hike, which is the industry norm.

I hope with the help of these interview questions and answers you will get a job in International Call Center 

Thanks for reading these interview questions and answer