Call Center Interview Questions and Answers for Freshers

Job Interview Questions and Answers 

                      There is all types of interview questions and answers

Call Center Interview Questions and Answers for Freshers      

      There is simple interview qestions and answer for freshers.with the hepl these question and answer you can get esaliy job in call center 

1. Tell me about your self ?

                         It is most common interview qestions. There are some job interview questions that are guaranteed to come up in most.You can start your interview form your name.. and then tell about your age.. ...your education..,your faimly..,your  achievements and your hobbies.And you can close with this sentence"That is all about me".

2. What do you know about Call Center?

                        Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the client.

3. What according to you call center job is?

                           This question is asked by interviewer to know your awareness to the job profile. So based on your answer they will decide what role or position they will assign to you. For instance, if you say that call center is about dealing with customer problems they will put assign you customer associate Role. On the contrary,  if your answer is that a call center is a new business zone, where youngsters are employed in numbers and get an opportunity to develop their career, they might put you in a HR department.

 4.Why we should hire you for our company?

                            This question is an opportunity for you to showcase your talent and skill.  You can convince the interviewer by bringing to their attention your talent you got and depict how perfect you are for that job. Also, you can mention some innovative ideas or concept that can help increase the organization profitability and credibility.

You can answer this question by saying that my past experience, my education and my personality actually fits the job. I am a hard-working guy and a quick learner.  Also, I like the concept or idea that the company is working on and that is what exactly I was looking for.

5. What you understand by the term “Customer Satisfaction”?

                           Any business depends upon the quality of the service offered to the customer.  To do so, you need to understand the customer’s need and their problems. You have to think from their point of view and try to meet their demands and requirements. This is what “ Customer Satisfaction” is.

6. What are your strengths?

                           This is the common question, you might face in any interview.  So, prior to interview do your homework and jot down your strengths like subject knowledge, computer skills, communication etc.  Also, how you can relate your strength to your current job. For example,   you have a good hold on some language, or you have some good marketing skill or having ability to convince other.

7. Are you comfortable with night shifts?

                           This is a question often asked for call center jobs, there are many multi-national companies that outsource their work to other countries. Such companies demand for night shifts as their working hours might be our sleeping hours. So based on your preference you can reply to this question.

8. While talking to customer, what are the procedures you follow?

1. Greet Customer
2. Introduce yourself to customer
3. Ask customer how you can be helpful to him/her
4. Listen to the customer patiently
5. Try to help the customer with best possible solution
6. Cross check with the customer if he/she is satisfied with the solution
7. Make sure whether customer need any further assistance

9.How to deal with the difficult customer?

1. To deal with a difficult customer you need to do following things
2. Listen to customer actively
3. Rephrase their concerns
4. Present a viable solution
5. Take action and follow up
6. Fix the problem at hand immediately
7. Use the feedback
8. Reduce the unpleasant situation happen again with customer

10. How to deal with abusive/slang using customer?

To deal with abusive customers,

Give a positive response: Assure the customer that you are there to help him and tell them that you require certain information from them to carry forward

Personalize the conversation: Personalize with the conversation and call the customer by name and refer to their company by name

Declare your intent and boundaries: Let your customer know that you can solve the problem and their demands are reasonable. You should not allow customer to continue if they are too much aggressive; it’s time to use other strategies

Transfer the call: The best way is to switch on the call to the most experienced personnel or supervisor. Sooner you transfer the call, the customer will calm down –it’s a natural psychology.

Discontinue the conversation: Warn customer if he continues with abusive slang you will end the conversation. If the customer is still abusive even after speaking to them politely, it’s better to discontinue the conversation by telling them to contact the customer service complaint department for further discussion.